Privacy Policy
Eagle Raisers is a UK based Christian Organisation.
This privacy policy tells you what to expect when Eagle Raisers collects your personal information.
How we collect your personal information
We collect Personal Information about you in the following ways;
Directly from you when you:
· Make a donation;
· Order products on our website or over the phone;
· Contact us by phone, letter or email;
· Register to receive updates, newsletters or other resources;
· Sign up to become a Partner;
· Sign up to receive the monthly magazine ;
· Complete a survey ;
· Register for an event within Europe
· Are a church leader and your church is in Partnership with Eagle Raisers ;
· Serve as a volunteer with Eagle Raisers ;
What personal information we collect
· Personal identifiers such as your title and name;
· Contact details including postal address, post code, email address and telephone number;
· Financial Information such as your bank details (for standing orders, recurring donations) or credit or debit card numbers;
· Whether you are a UK tax payer;
· Records of your contact with us
Sensitive Personal Data
The Data Protection Act recognises some information as ‘sensitive personal data’. This includes, but is not limited to, information which reveals your religious beliefs, health issues, race or ethnic origin.
Eagle Raisers is a Christian organisation committed to our Christian ethos. Where necessary and consented to we may collect details about your Church affiliations and beliefs.
We also receive prayer requests and information that may reveal sensitive personal data. We are committed to praying for Partners and Friends every day Additionally we may collect details about any health concerns of any job applicants and visitors to our offices in Bath so that we can make any reasonable adjustments for them as required.
Why we collect your personal information
· To fulfil the mission of Eagle Raisers
· To enable us to pray and stand in faith with you.
· To process donations that you make to Eagle Raisers.
· To process newsletters, daily devotionals, and any other resources that you have requested from us.
· To reclaim tax on gift aid donations, if applicable.
· When you visit our website, we may gather information about which pages you visit to help us improve and provide you with the best service.
· To effectively manage our relationships with Partner churches.
· For compliance with employment and other legislation.
· To register you for an Eagle Raisers European Event
Visiting our website
Google Analytics
When you visit eagleraisers.com we may use a third party service called Google Analytics to collect standard internet log information and details of behaviour patterns. We do this to find out things like the number of visitors to different parts of the website.
This information is processed in a way that does not individually identify anyone and we do not make any attempts to identify anyone. If we do want to collect personally identifiable information through our website we will be open and up front about this and we will make it clear when we collect your personal information. We will also explain what we intend to do with it.
To opt out of being tracked by Google Analytics across all websites visit:
http://tools.google.com/dlpage/gaoptout
Cookies are small text files that are placed on your computer by websites that you visit. We use cookies:
· To improve the functionality and look and feel of our site
· To remember how far you are through an order
· To provide secure log- in
· To provide individually tailored content
· To analyse how the site is being used so that we can improve our service
Website Hosting
We use Godaddy, an open source content management system to publish the contents of our website.
Our site is hosted through Godaddy
Online Surveys
From time to time we may ask you to participate in online surveys to get your feedback in order to improve our service to you. We use a software provider for surveys called SurveyMonkey. Their Privacy Policy can be found here.
We will only retain your personal data for one year from the date of your participation in the survey.
If you register for events on the Eagle Raisers website
We may use a ticket registration provider called Eventbrite to register your details for events. The Eventbrite privacy policy can be found here.
How we use your information
If you purchase items or donate to Eagle Raisers
· We do not store your debit or credit card details; If you set up recurring donations on our website, our payment processors store the payment details.
· We will only keep a record of your personal information and your donations and other account activity for 7 years from the date of your first gift or order.
· We will send you a receipt for your donation unless it was made by direct debit or standing order ;
· We will keep a record of your gift aid declaration (if applicable) for 7 years.
· We use PayPal to process orders and donations. Their privacy policies can be found here: PayPal,
If you phone into the Ministry
We do not collect any caller ID information.
We will ask for your name and postcode to find your details on our system to access your account and fulfill the reason for the call. If you wish to remain anonymous, you may do so.
We do not record our calls.
We do not record the details of the call. We only make a note of the reason for the call eg. ‘Prayer agreed’ or ‘missing item on order’ etc. No personal details of the prayer are kept.
If you call to order a product, details of your order will be recorded on your account.
If you write into the Ministry
If you give a donation when you write into us we will retain your personal information and a record of your gift for 7 years.
If you have written a prayer request or question to us we may use your personal information to respond.
If you email into the Ministry
Email addresses are kept on your personal account for the following reasons:
· for those persons who have given consent to receive communication via email e.g. Newsletter, daily devotionals, magazine and/or letter
· If you have ordered product through Eagle Raisers website and contact pertaining to your order needs to be made.
· If you have emailed a prayer request to us and we need to respond.
We delete all e-mails relating to prayer and service requests after we have responded to them.
You may contact us at any time to stop email communication and have your email address removed from our records.
Testimonies submitted via mail, email, phone will have a separate consent and permission agreement in place before publishing on digital, video or print. Testimonies selected for possible publishing on the Eagle Raisers Web Site will be anonymised with initials and country only, Testimonies are saved for up to 5 years.
Your information rights and choices
How long we keep your data
We will only keep your personal information for as long as it is required and in accordance with statutory requirements. Where information is no longer required we will ensure that it is disposed of securely. If you have indicated that you do not wish to hear from us in the future, we will keep the minimum information subject to any legal requirements to ensure that we do not contact you in the future.
Subject Access Request
Individuals can find out if we hold any personal information by making a “subject access request.” If we do hold information about you we will,
· Give you a description of it
· Explain why we are holding it
· Let you have a copy of the information in an intelligible form
If we do hold information about you
· You can ask us to correct any mistakes
· You can ask us to stop processing your personal information at any time
· You can ask us to permanently delete your data.
We will do our best to comply with your request as long as it is legal for us to do so and we will let you know when a legal obligation prevents us from complying with your request.
To make a request about your personal information you need to put the request in writing to us at:
eagleraisers@gmail.com
Please ensure that you include an up to date contact number as a member of the team will call you to verify your identity before we respond and take any action on your request.
If you are unhappy with how your request has been handled or with any other concerns about your personal information you can contact the Information Commissioners Office helpline on 0303 123 1113 or lodge a complaint at https://ico.org.uk/concerns/
Links to other websites
This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy notices on the other sites that you visit.
